Applications Support Engineer

  Job Title: Applications Support Engineer
  Job Location:   Tampa, FL   Industry:    Engineer
  Employment Status:   Full-time   Employment Type:   Employee
  Job Role: Application Support   Joining Date:
  Salary Range:   Negotiable   Manages Others:    No

Career Level:

  Mid-Level   Years of Experience:    4-9 Years 

  Security Clearance:

  Not Required / With Ability to  Obtain   Education:   BA/BS Computer Science, Information Systems, or related field.

    Job Description: 

The Application Support Engineer provides design, implementation, and technical support for ASI’s key business applications including Epicor ERP, Microsoft SQL, Microsoft Office, and Jira. The individual interacts with business stakeholders at all levels to gain an in-depth understanding of business processes and works to translate those processes as required into tools, workflows, reports, and other software system capabilities.

  • Management, maintenance, development, and support of SQL-based applications including   Epicor ERP.
  • Occasional coding or scripting including C#, VBScript/VBA, SQL queries/stored procedures.
  • General administration of SQL Server and Windows-based application servers.
  • Application troubleshooting and issue resolution on Windows-based workstation computers.
  • System documentation and development of procedures and work instructions.
  • Manage the implementation and delivery of assigned projects meeting established timelines, budgets, and expectations of quality.
  • Participate in IT help desk activities that relate to application support.

 Job Requirements:

This role requires the ability to understand how a software application or specific platform integrates into the overall business processes to the extent required for sustaining basic operation and for establishing unique/custom features and/or functionality.

  • Must be a U.S. Citizen (Required).
  • 4-year degree with a technical major, or equivalent experience (Required).
  • 2-4+ years’ experience managing Microsoft SQL server implementations (Required).
  • 2-4+ years of coding or scripting experience in any language (C#, VBA/VBScript, or SQL Preferred).
  • Experience with maintaining or developing an Enterprise Resource Planning (ERP) system Strongly Preferred.
  • Experience with Microsoft Office macros and VBA development along with advanced Microsoft Excel skills Preferred.
  • Experience with Atlassian Jira Software or a similar issue-tracking application Preferred.

Physical Demands:

  • Required to communicate in English.
  • Required to sit and use hands and fingers, to handle or feel and to manipulate keys on a keyboard
  • Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Vision abilities required by this job include close vision.

Work Environment:

  • While performing the responsibilities of the Application Support Administrator, the work environment characteristics are representative of the office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
  • The noise level in the work environment is usually quiet to moderate unless in a manufacturing area.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

ASI will provide equal employment opportunity without regard to race, color, sex, age, disability, religion, national origin, marital status, status as a veteran, or any other characteristic protected by law.

This policy applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

It is the policy of ASI to comply with all the relevant and applicable provisions of the Americans with Disabilities Act (ADA) and its Amendments.  ASI will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability.  ASI also will make reasonable accommodation wherever necessary for all employees or applicants with handicaps, disabilities, provided that the individual is otherwise qualified to safely perform the duties and assignments connected with the job and provided that any accommodations made are not undue hardship for ASI.